How many confirmations do you require on deposits?
Depending on the coin and deposit amount we require from 1 to 4 confirmations for Bitcoin and Litecoin networks. In some cases, if the transaction has decent network fees, we might even credit the transaction to player's balance before it's confirmed in a block.
What a minimum deposit?
Any amount of credits.
What a minimum withdrawal?
The amount must be at least 300 credits.
How are withdrawals processed?
There are two kinds of withdrawals: instant and batch. Instant withdrawals are processed immediately. The user can then monitor the withdrawal either in account history tab or via any blockchain explorer. The only exception when an instant withdrawal is not processed immediately is when there are not enough funds in game hot wallet. For security reasons we try to keep most of the funds in cold wallet. Transferring funds from cold wallet is a manual process which can take from a few minutes to few hours. In such a case the withdrawal will be marked as "pending" and will be submitted to network as soon as funds are moved.
I lost access to my account. What can I do?
Email us at [email protected]
How does the referral program work?
Any MultiCoinGames user can join the referral program and earn credits for referring people to play the game. Here is how it works: Each user that creates an account after following your referral link counts as your referral. You earn 0.3% of the amount wagered by all your referrals. The payouts are released instant directly to your MultiCoinGames account.
Can I use my ref link to create new users by myself?
Referring yourself to take advantage of the system is unacceptable. Multiple accounts for one user not allowed. Referring yourself will result in the permanent removal of your affiliate commission.
Am I earning only when my referrals are losing? What if they are winning?
No. Even if your referrals win, you earn. You earn 0.3% of the amount wagered by all your referrals.
How can I share my referral link?
Whatever works for you. Some people put it in forum signatures, share on Twitter, Facebook or give directly to their friends. Usually personal recommendation works best, but please be honest that you are sharing a referral link and you benefit from it — it works even better. Running campaigns and sharing your referral payout with your referrals is also accepted. Please do not post misleading information when promoting your link and do not spam. Note that creating referrals by yourself to take advantage of the system is generally disapproved. Multiple accounts for one user not allowed.
How can I contact you?
- Email us at [email protected]
- Chat with our customer support on main page
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