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While we were fixing that issue, we also had a report come in that our Response Groups were not working properly. When it rains, it pours I suppose. They are pretty important to us. Warning: there are a lot of screen shots below. InvalidOperationException: An application endpoint with the same uri already exists on the CollaborationPlatform. HuhPerformance Counters.

Looks like good information which I am going to try. It is odd how this seems to have started in the past month or two and not for all response groups and not for all agents within those response groups.

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Doing it do it one at a time will just move the matchmaking service from one frontend to another, so stop them all at the same time. Otherwise make sure that the user is in the appropriate state for the call. James Arber Thank you! I have had to reset the service almost daily. Something else must be happening. Still only affecting one person in a group.

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It works for maybe 30 - 60 minutes after resetting the Skype Ring Response Group service and then stops ringing their phone. This was the get-csconnections.

Note. The Response Group application uses an internal service, called Match Making, to queue calls and find available agents. Each computer that runs the Response Group application runs the Match Making service, but only one Match Making service per pool is active at a time-the others are passive. Jun 21,   Failed to start MatchMaking service and its dependencies if FIPS for RGS is enabled in Skype for Business Server Content provided by Microsoft This issue occurs when Federal Information Processing Standards (FIPS) for Response Group Service (RGS) is enabled in a Microsoft Skype for Business Server environment. Additionally, when.

Do you have any other information on using the script? I looked around on the site where I got it, but still unable to get it to work. If this is still happening after reloading and regularly it suggests that there might be an issue in the SQL backend.

Oct 19,   TCP is indeed used for Response Group Service communication, but this is only for Front End to Front End server communication. The RGS has something called a matchmaking service. The service on the client is just a website that communicates to . (Doing it do it one at a time will just move the matchmaking service from one frontend to another, so stop them all at the same time. this forces a reload of the data from the CMS) 60 minutes after resetting the Skype Ring Response Group service and then stops ringing their phone. @Arunas MalukasI tried the script that you referred me to. Dec 11,   Event LS Response Group Service - WorkflowRuntime / CommitWorkBatch. Event LS Response Group Service - Match Making / Contact Object. And another curious "Information" log entry in the middle of those Event LS Response Group Service - Application Endpoint. That doesn't make sense. At all.

After a restart of the whole system, the issue has not returned. I am guessing you are right that it had something to do with database not refreshing properly. If I see it again, I will check the areas you mentioned. Products 70 Special Topics 19 Video Hub Most Active Hubs Microsoft Teams. Azure Active Directory.

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Aug 10,   When the response group tried to come up it attempted to reach the master Match Making service and because of the AD issue was unable to. This put the service into a failed state. Once the response group service was restarted the issue resolved. I am trying to find out why the Lync server did not contact another AD server and why once the AD. Jul 12,   Response Group Service redirects incoming call to the queue overflow call action in a Lync Server environment. Content provided by Microsoft. Applies to: Lync Server Enterprise Edition Lync Server Standard Edition Unified Communications Managed . Oct 01,   Troubleshooting: Response Group Service Matchmaking could not find the Contact objects used for subscribing to agents' presence. During testing of a paired-pool Skype for Business deployment, it was found that calls to Response Groups were failing on one of the pools; calls were immediately dropped and were not even getting music on hold. A Snooper.

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Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This port is used for the Match Making service and is required when the Response Group application is deployed in a pool that has more than one Front End Server. These ports are default settings that you can change by using the Set-CsApplicationServer cmdlet.

The Response Group application supports wave.

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For more details, see "Software Requirements" earlier in this section. If you use a Windows Media audio file, consider using low bit rates, and verify the performance of your system under load. The Response Group Configuration Tool supports the combinations of operating systems and web browsers described in the following table.

Only bit versions of Internet Explorer are supported.

The agent console supports the combinations of operating systems and web browsers described in the following table. Callers can call a response group by using any of the clients listed previously, and by using a standard telephone over the public switched telephone network PSTN.

Response group matchmaking service

Informal agents agents who do not sign into and out of their groups to accept calls can accept calls by using Attendant, Lync, or Lync Phone Edition. Informal agents are automatically signed into their groups when they sign in to Skype for Business Server by using one of these clients. Formal agents agents who must sign into and out of their groups to accept calls can accept calls by using Skype for Business and accessing the agent console from the menu item, or by using Attendant and accessing the agent console directly from Internet Explorer.

The following table describes the Response Group user model that you can use as the basis for capacity planning requirements. The numbers in the following table assume that you use 16 kHz, mono, bit Wave.

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If you use other file formats, such as Windows Media Audio. Keep in mind that for disaster recovery capacity planning, each pool of a paired pool should be able to handle the workloads for all the response groups in both pools.

Skip to main content. Contents Exit focus mode. Note Only on-premises users can be agents.

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Note The Response Group application uses an internal service, called Match Making, to queue calls and find available agents. Note You must create agent groups and queues before you create a workflow that uses them. Note This port is used for the Match Making service and is required when the Response Group application is deployed in a pool that has more than one Front End Server.

Note These ports are default settings that you can change by using the Set-CsApplicationServer cmdlet. Note bit or bit versions of the operating systems are supported.

The secret behind a matchmaking service's 95% success rate

Note The Response Group application is not supported on Lync mobile clients. Note The numbers in the following table assume that you use 16 kHz, mono, bit Wave. Important Keep in mind that for disaster recovery capacity planning, each pool of a paired pool should be able to handle the workloads for all the response groups in both pools. Is this page helpful?

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Skip Submit. Unmanaged response groups have no assigned Managers. Only the Response Group Administrator can configure these response groups. Multiple unmanaged response groups can share a queue or agent group.

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When you migrate response groups from a prior version to Skype for Business Server, the type is set to Unmanaged. Response Group Administrators can configure any ct of managed response groups. Response Group Managers cannot view or modify response groups that are not explicitly assigned to them.

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Response Group Managers can configure only some settings for the response groups that are explicitly assigned to them. Managed response groups can't share any queues or agent groups with any other response group, managed or unmanaged.



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