We are compensated by some providers on this site to help keep our content free. Learn More. We may be compensated if you buy some products. Unfortunately, despite its early popularity, our Life Alert cost comparison and review reveals that it disappoints when it comes to price, transparency, quality and customer service. Not only does Life Alert cost more than most of its competitors, it offers fewer features and locks customers into long term 3 year contracts, when many competitors offer no contracts with 30 day money back guarantees.
This is important for a few reasons. First, sometimes you may find that you or your loved one don't end up wearing your help button. Second, if you order a mobile alert system, you may find that you don't get good reception. Third, you may find it's too uncomfortable, big or unpleasant and want to try a different system that's a better fit. We find Life Alert's sales and marketing practices less than transparent, especially given their target population.
Neither the monthly Life Alert cost, nor its upfront fees are disclosed on their website. Once they have you or your loved one on the phone, we found they engaged in high pressure sales tactics, which was also a frequent complaint with the Better Business Bureau.
We're not fans of the high pressure sales tactics, especially for a vulnerable senior population that is already feeling stressed or fearful. One way to get a feel for a medical alert company's customer satisfaction levels is to check out the number of complaints lodged against it through the Better Business Bureau. Unfortunately, no medical alert company had more complaints against it than Life Alert - a total of complaints.
Some companies like Philips Lifeline, which is of similar if not larger size, only have 28 complaints! Of the complaints against Lifeline, were for problems with the product or service, 56 were for advertising or sales issues and 35 were for billing and collection issues. We just can't recommend a medical alert company who has so many more complaints against it than its competitors.
We really didn't like the lack of transparency with Life Alert. We could not find any pricing on their website.
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They want to force you to call to get pricing, and then put you through a high pressure sales pitch. Regardless, you can see in the chart above that their pricing is VERY expensive relative to the competition, for product that offers the same level of protection. As a result, if you're looking to get a personal emergency response system, we don't recommend Life Alert. Moreover given that other companies are cheaper and offer more flexible contracts, it's unnecessary for you to pay more and get locked into a long term contract, when there are great alternatives offering the same service.
Despite its early success, we believe the customer complaints and negative reviews as seen on the Better Business Bureau website offer a cautionary tale to prospective customers. The bottom line is, we believe you can find medical alert systems that are as good or better, at far more reasonable prices and much more flexible contractual terms than Life Alert itself. December 15, at pm.
Love this site - thank you for having it. The sales person was rude and pushy. Will be blocking him when he calls back! December 16, at pm. Thanks for the kind words Kane! Glad our review helped. They'll hopefully stop calling after attempts. Just let it go to voicemail or tell them very curtly you've bought a system from a competitor, they're wasting their time and hang-up. November 26, at pm. Thank you for information. My mother has a 3 year contract and has not used devices for three months and company will not let us cancel contract.
That is the primary reason why Life Alert received a poor rating by our review team. There are many alternative medical alert companies that have no contracts and free cancellation, making it is easy to stop services.
Life Alert Cons: Life Alert Cost For Monthly Monitoring. The Life Alert cost for the basic system is $ (confirmed by company sales associate). That is significantly more than the average of $$ per month most other medical alert syste ms charge. ‚ lives saved! Life Alert saves a life from a catastrophe every 11 minutes. 24/7 help for fall, medical, shower, out of home emergencies. Strong Battery Life and Great Range. Bay Alarm Medical's medical alert devices have exceptional battery life and their emergency buttons have among the best ranges in the industry. Their basic in-home system comes with a hour battery backup that extends help capabilities in the event of a blackout.
That said, our understanding with Life Alert is that you can cancel under certain circumstances, although they make it exceptionally hard. If your mother has moved into a nursing facility, some of their contracts allow you to cancel, although you will have to show proof.
If you'd like you can share you customer contract with us and we can help you review it to determine your options, if any.
You can email it to us at info seniorsafetyreviews. Is there more than one way to get out of the 3yr contract. That was not disclosed to my mother. They have you sign when they install never explaining it's a contract.
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This should be illegal. Definitely taking advantage of people. We'd love to see if we can help you. If you can scan and email us a copy of your contract to info seniorsafetyreviews.
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Also please let us know what state the account holder lives in. You will have to provide proof of either situation. As we mentioned in the review above, the 3 year contract is the reason we do not recommend Life Alert to our readers.
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There are plenty of other medical alert companies, with comparable or better service in our opinion, that allow you to cancel at any time, without any penalty. Are You in Danger? Reviews Tips News. Last ated: October 2, I fixed a cup of coffee and water, put it on my rollator walker. I fell in the living room - on hardwood floor. I pushed my Life Alert button.
I am thankful.
Sep 29, There's even a blurred video dating function so you can talk like cast members from Love Is Blind. As of right now, the app is live only in New York City, Boston, Chicago, and Los Angeles. Sep 14, Life Alert is the nation's #1 personal emergency response company that has a proven track record of savings lives and improving customers' wellbeing. As the industry leader in personal 5/5. On-The-Go Guardian Life Saving Senior Medical Alert System by Medical Guardian - WiFi Tracking, Emergency Call Button, 24/7 Alert Button for Seniors, Nationwide 4G LTE Cellular (1 Month Free) out of 5 stars $ $ 95 ($/Count) Get it as soon as Thu, Oct 8.
Get buying tips about Medical Alert Systems delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. My husband was in the basement. I asked him to come upstairs but he was not ready.
A half hour later I heard him on the stairs, so I went there. He was two stairs from the top, holding on to the railing. He was excitedly stated he was afraid he would fall backwards, down the stairs. I got him to sit on the stairs and got him back up the remaining steps and got to the landing. Called Life Alert and the fire dept came to help. Thank God! I was in my kitchen one morning and all of a sudden I had excruciating pain in my chest and knew it was a heart attack.
I told them the seriousness of my problem, they asked for my phone number and within ten to fifteen minutes the ambulance was coming down my driveway and in another five to ten minutes I was in the hospital being seen by the doctor who immediately started the surgery to put a stent in my clogged artery. I feel your Life Alert system and your employee saved my life.
Checked on him, but after I checked - things still happen.
He went to get off the mower, caught his pant leg on the steering wheel and down he went, backwards into a rock garden, hit his head on some metal. He was bruised up but nothing broken. I think Life Alert had called me. When I got out there he had already called the paramedics, they came and got him up. He got back on the mower and finished it. It was three or four days then the aches and pains set in from the fall.
Thank you, Life Alert. My mom did not feel well about am in the morning. While I live only 12 miles away, Life Alert had called me, and my three friend backups to let them know what was going on. They called me as I was driving dark back roads to get to my mom. They also alerted my friends to what was going on.
They let me know when the paramedics arrived to my mom and that they had taken her to the hospital. I was so grateful for their detailed customer service. My mom, who is 85 now, is just fine Thank you Life Alert. Life Alert got the proper help I needed.
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Thank god for your staff. I fell in my driveway after returning from the hospital for a broken foot and ankle. I was on crutches and lost my balance. I got a fast response and the rescue squad was promptly there and got me into the house. They even moved some furniture so I could get about even easier!
That was above and beyond.
Through the whole event the Life Alert person stayed on the phone with me with encouraging words until I was safe inside. Thank you!!
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I was entering the back door and tripped on the entry way. Fell forward and hit my face on the floor, got a gash on my right eye, on the bone below eyebrow. Was bleeding quite a bit. Contacted Life Alert. They stayed on line until help arrived.
Am so grateful I had them to help. I was unable to walk due to tremors. My arms would not support me. I was backing up to bed and did not get close enough and slipped down to floor. I pushed my Life Alert button and yelled help!
My neighbors got here, then ambulance and my daughter. First responders got me up and back in bed. They all made sure I was OK before they left. So glad I had my Life Alert!
Life Alert saves a life from a catastrophe every 11 minutes. Call today to get a free quote now! Life Alert Emergency Response, Inc. Gallery 1.
Sep 22, Life Alert In-Home, Help Button and Life Alert Mobile: All the protection of the Life Alert in-home system and HELP Button, plus Life Alert Mobile for on the go coverage. Uses GPS location services that can be used anywhere in the U.S. where compatible cellular service operates to help pinpoint your location in an emergency/5.
Learn More Learn More. Read full review. Call Now Toll Free. How does Life Alert work? Life Alert devices Life Alert has products for every life situation and services that can easily be customized to fit your needs. How much is Life Alert? Does Medicare cover Life Alert?